Delicate cold hand wash.

Do not bleach.

Do not rub, soak or wring

Do not tumble dry.

Cool iron on reverse.

Do not dry clean.

If you're looking to return a faulty or incorrect item, please get in touch at online@bariano.com.au so we can get this sorted for you.

At Bariano, if you’re not 100% happy with your item, you can return it for a web credit.

You can return any item in their original condition within 14 days of the date you received your order. 

The cost of returning your order is the responsibility of the customer.

To return an item, please fill out our online form here, or at the bottom of this page.

We will gladly accept a return of full price, unworn, unwashed, unmarked, unaltered, and undamaged merchandise for a store credit only. 

Exchanges & Refunds

We do allow exchanges. You will be provided with a store credit to place your exchange order.All returning items will be provided with a web-store credit only.No refunds on incorrect sizing/change of mind/delivery delays. You will be issued with a store credit to re-order another item on this website.

Return Process & Conditions

All Return Requests are to be made via the Return Manager Box found at bottom of this page.All eligible items must initiate return within 14 days of receipt. In other words, your must lodge/present your item to the post office to start its return within 14 days of receiving it. Returns attempted outside of the 14-days of the customer receiving the parcel (as per tracking details) will be denied and returned to customer. The customer is responsible for all return-shipping costs.Items must be unworn and unwashed and free of any smells.Items must be free of any stains/markings e.g. Fake tan/Make-up.Items must have all tags, including any original hangtags attached.Items such as, earrings, bodysuit and under-garments/intimates cannot be returned.Gift cards are non-returnable and non-refundable.Bariano will not be liable for losses during postageBariano does not pay for postage of returned items or replacement itemsFULL PRICE RETURNS

Items purchased at full price may be returned for a web credit provided that the Return Conditions are satisfied. Faulty item claims are dealt with on a case by case basis for refund, repair or replacement. 

SALE RETURNS

Except if the item is faulty, Sale Items cannot be returned.

It is considered a Sale item when an item is:

(a)  marked at a discounted price;
(b)  purchased during a temporary promotion period (ie VIP Days, One Day sales, discount offers etc); or
(c)  purchased using a coupon or a promotional code;

FAULTY RETURNS

We are happy to offer a return if an item purchased is deemed as faulty.  
Bring your return to your local store or send it back to us within a reasonable time with your proof of purchase. For the address to send it back to, please complete our online returns form here.

When we receive the item, it will be assessed by a senior team member and the Repairs Department (if required) and you will be notified of the outcome as to whether or not it is deemed as faulty in accordance with company policy and guidelines.

If the item is faulty, Bariano will offer to repair, replace or refund the value of the item plus delivery charges.

If you were informed the items were faulty at the time of the purchase, you will not be eligible to a return for the disclosed fault.

The process of assessment and repair may take up to 3 weeks from when the garment is received by the Repairs Department. If for any reason, it will take a longer period of time, the customer will be notified of this within the 3 week time frame. 

If the item has a major problem or cannot be repaired, you can choose a refund or exchange.  A major problem is when the item:

Has a problem that would have stopped someone from buying the item if they had known about itIs unsafeIs significantly different from the sample or descriptionCan’t be easily fixed

Alternatively, you can choose to keep the item and Bariano will compensate you for any drop in value.

Faulty item claims must be made within 3 months of purchase or within 1 week of first wear.

RETAIL STORE PURCHASESPlease contact your local store here. WHOLESALES AND TRADE PURCHASESPlease contact your account manager for further details. CONSUMER GUARANTEES

All of our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This Policy is not intended to replace, limit or exclude any rights available to you under the Australian Consumer Law.

Please note that our warehouse is not open to the public and return parcels cannot be dropped off directly.

Colour 

The colours of dresses displayed on our website may vary from monitor to monitor and the actual product you receive may or may not represent the colours you see on our website. External factors like lighting and flash may also affect the colour tone of the photo. If you are unsure about the true colour of the garment, please contact our online team at online@bariano.com.au . A refund for this return reason will not be accepted.

Australia & NZ

 Delivery/Shipping

All prices on our website are displayed in Australian dollars (AUD), and will be charged in Australian Dollars.

Any order received after 10am AEST will be processed the next business day. Please count the quoted delivery period in consideration of this.

All parcels are Authority to Leave unless otherwise specified

All orders are sourced and dispatched from our 5 stores in Melbourne

Please allow 1-3 business days for your order to be processed and dispatched.

During sale periods and throughout the holiday season, your purchase may take longer to arrive. Please allow adequate time for delivery.

Bariano will not be held liable for stolen parcels. We strongly recommend customers provide a secure delivery address.

Bariano is not responsible for delays caused by adverse weather conditions or customs clearance processing time.

Confirmation and Tracking
Once your order is placed you will receive an email confirmation from us.

Our website has live access to our stock data base. However, because the data base covers many stores the stock level may not be 100% accurate. 

Should your order stock availability changes or does not pass our pre shipping quality check, we will notify you by email or by a courtesy call.

Once your order is processed, you will receive an automated email with a tracking number and information on how to track your purchase.

Deliveries within Australia and New Zealand:

Australia: 
Standard shipping: $7.95 (free on orders over $150.00)

5-7 business days

Express shipping: $15.00 (free on orders over $300)
1-3 business days

All orders are sent via Auspost

New Zealand: 
Standard postage and handling fee is $25.
Estimate delivery time is 7-10 working days.
Auspost will deliver to your nominated address between 9am and 5pm on business days, excluding public holidays.

Please note that a signature is required for all deliveries via Auspost International.

Lost or Damaged Goods
If goods are lost or damaged in transit, please contact us at online@bariano.com.au within 7 working days of placing your order so we can investigate.

What if I am not available to sign for the Parcel
Someone from your workplace can sign for the parcel on your behalf however if there is nobody is here for a signature a card will be left to inform you that the package has been returned to the depot.

INTERNATIONAL SHIPPING

Bariano international orders take approximately 10-15 business days depending on location. We ship to most international destinations but please note we do not ship to international PO Boxes.

Prices do not include relevant overseas customs duties, foreign taxes or other fees which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information.

We also unfortunately cannot mark any international order as a 'gift', due to law prohibitions.

INTERNATIONAL SHIPPING COSTS
All international parcels are standard shipping

Japan, China, Hong Kong, USA and Canada: Flat rate $30
Rest of the world: Flat rate $50


CAN I TRACK MY ORDER?
All of our international orders can be tracked using http://auspost.com.au/track/ enter your tracking number from your order dispatched email.

HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?
As soon as your order is shipped from our Warehouse, you will be sent an ‘order shipped’ email to confirm that it's on its way and a tracking number will be provided. From there it should be delivered within 10-15 business days.

If you are trying to estimate when a package will arrive please consider the following: 
Orders placed after 10 am will be downloaded into the system for the following day therefore not processed that day.

If you have not received your order within the days specified, please contact our online team on 1300 133 693 or email online@bariano.com.au

IF THERE IS A PROBLEM WITH MY ORDER, WHO DO I CONTACT?
Please contact our online team at online@bariano.com.au and you will receive a response within 2 business days or you can contact us by phone on 1300 133 693 Monday to Friday from 9:00am – 5:30pm. 
Please note if you contact us by email on the weekend you will not receive a response until Monday.

BARIANO SIZE CHART 

SIZE                   BUST           WAIST          HIP

AU 6/XXS      81cm           64cm          89cm

AU 8/XS         85cm           68cm          93cm

AU 10/S          89cm           72cm          97cm

AU 12/M         93cm           76cm          101cm

AU 14/L          97cm           80cm          105cm

AU 16/XL AU  102cm         85cm          110cm

AU 18/XXL     107cm             90cm          115cm

Disclaimer: The above is the recommended body measurements, NOT the garment measurements. Stretch fabrics are made slightly smaller to the above specifications. For custom made dresses full garment measurement chart is available for each style.