Click and Collect

Yay! We now offer click and collect at our Melbourne stores!

How to order:
1. Pick your preferred store pick up location
2. We’ll transfer your order to that store (please note that there is a minimum 3 day wait time)
3. We’ll email you when you order is ready for pick up
4. Please supply Photo ID and order number to store staff member
5. And you’re done!

Please note that click and collect orders still adhere to our normal online returns policy and a returns request must be submitted through the website before returning items or they will not be accepted

 

FAQ’S: Please read before selecting click and collect

Q: How much does Click & Collect cost?
A: Click & Collect incurs no delivery fees.

Q: What products are available for Click & Collect?
A: All products are available for click and collect, minus gift cards which are submitted electronically

Q: Which stores offer Click & Collect?
A: All Bariano Stores are available for Click & Collect

Q: How do I know when my order is ready to collect?
A: You will receive an email once your order is ready for collection in store. Please note that waiting time after placing order can take up to 3 business days. Please wait for collection email before heading into your pick up store.

Q: What do I bring with me when I collect my order from store?
A: To collect your order, you will need to show photo ID (such as a drivers licence) and proof of purchase (such as your order confirmation email).

Q: Can somebody else collect my Click & Collect order on my behalf?
A: Only the name on the order can pick up Click & Collect orders, sorry.

Q: Can I change or cancel my Click & Collect order?
A: Bariano's standard returns policy applies to all Click & Collect orders. We cannot amend order details after placing, but you can cancel your order within 30 mins of placing, as long as the order has not already been shipped out.

Q: How long are orders kept for collection?
A: All orders are kept in store for 14 days, upon which point they will be returned to the floor for sale and you will be supplied with a store credit instead. You will be notified 3 days before the collection period runs out.

Q: What happens if I can't collect within 14 days?
A: If you are unable to collect your order within 14 days please contact us immediately. All uncollected orders will be cancelled, returned to the floor for sale and you will be supplied with a store credit instead

Q: Can I return my Click & Collect item/s after collection?
A: Yes, all Click & Collect orders are treated as normal purchases, and adhere to the same returns policy.