Yes. Any full-priced item purchased using a promotional or discount code is considered a discounted purchase and is not eligible for a refund. It may still be eligible for an exchange or online credit, provided it meets the requirements of our return policy.

Online returns must be lodged through our Returns Manager Portal.

Once submitted, you’ll receive a return authorisation and instructions for sending your item back.

Please make sure you:

Lodge your return within 7 days of delivery, and post the item back within the return window.

For in-store purchases, please return to the same store you purchased from.

If you’re unsure which option applies to your order, email us at online@bariano.com.au and include your order number.

Once your return arrives at our warehouse, please allow up to:

5 business days for our team to inspect and process your return, then issue your refund or store credit, and up to 5 business days for exchanges to be processed and dispatched (from the time your return is received and approved).

During sale periods, processing may take slightly longer — but we always aim to finalise returns as quickly as possible.

No. Items that are at or more than 50% off, sample items, and mystery deals are final sale and cannot be returned, exchanged, or credited.

For hygiene reasons, earrings and shapewear are also not returnable.

We currently accept:

Visa

Mastercard

PayPal

Afterpay

Afterpay lets you buy now and pay later in installments. You’ll receive your item straight away, and Afterpay will schedule automatic payments from your selected debit/credit card.
Please note:

You must be 18+, and you must meet Afterpay’s eligibility requirements (set by Afterpay).

If you return an order, Afterpay repayments can’t be “cancelled” by us — but once your return is approved, we’ll issue your refund/store credit in line with this policy, and Afterpay will update your account accordingly.

We don’t have live access to our stockists’ in-store inventory.

To find a stockist near you, please use our Stockists page.

If you’d like, you can also email us the style name/colour/size and your location. We’ll do our best to point you in the right direction, but availability is ultimately managed by each stockist.

It depends on the style and our production schedule. While some styles may be restocked, others may not return once sold out.

If you're interested in a particular style, please email online@bariano.com.au with:

The style name or product link

Your required size

Your preferred colour

Our team will be happy to check whether a restock is planned. If not, we'll let you know whether a made-to-order option may be available.

Yes, we can customise many styles, including sizes, colours, and small design changes.

Please email us at online@bariano.com.au with your request, and we’ll check with our production team for you.

Custom orders typically take 10–12 weeks from the date your order is confirmed.

Costs depend on the changes requested and generally start from an additional $150 on top of the original RRP.

As custom orders are made specifically for you, cancellations are not available once confirmed.

Yes — we offer 25% off when you purchase 3 or more of the same dress (or dresses in similar colours).

For assistance, please email us at online@bariano.com.au
or visit your local store stylist.