If you used a VIP code, coupon, or flash promotion, and the item was still considered full price (not marked down on the product page), it remains eligible for a refund within 14 days of delivery, provided it meets our return conditions.

In other words, a promo code does not change a full-price item into a “sale” item.

Online purchases must be lodged through our Returns Portal.

Once submitted, you’ll receive a return authorisation along with instructions for sending your item back.

Please ensure you:

Lodge your return within 14 days of delivery

Post the item back within the return window

In-store purchases must be returned to the same store where they were purchased.

If you’re unsure which option applies to your order, please email us at online@bariano.com.au and include your order number.

First, please check your junk or spam folder, as return emails can occasionally end up there.

If you still cannot locate it, please email us at online@bariano.com.au with:

Your full name

Your order number

We’ll resend the return details and help you get it sorted promptly.

Once your return arrives at our warehouse, please allow:

Up to 3 business days for our team to inspect and process your return, then issue your refund or store credit

Up to 5 business days for exchanges to be processed and dispatched (from the time your return is received and approved)

During sale periods, processing may take slightly longer, but we always aim to finalise returns as quickly as possible.

Items that are 50% off or more, sample items, and mystery deals are final sale and cannot be returned, exchanged, or credited.

For hygiene reasons, earrings and shapewear are also not returnable.

Your rights under Australian Consumer Law still apply if an item is faulty.

We currently accept:

Visa

Mastercard

PayPal

Afterpay

Afterpay allows you to buy now and pay later in installments. You’ll receive your item immediately, and Afterpay will schedule automatic payments from your selected debit or credit card.

Please note:

You must be 18 years or older

You must meet Afterpay’s eligibility requirements

If you return an order, Afterpay repayments cannot be cancelled by us. However, once your return is approved, we will issue your refund or store credit.

We don’t have live access to our stockists’ in-store inventory.

To find a stockist near you, please visit our Stockists page.

If you’d like, you can also email us with the style name, colour, size, and your location. We’ll do our best to point you in the right direction, but please note that availability is ultimately managed by each stockist.

Sometimes restocks are available, and sometimes they are not — it depends on the style and production schedule.

Please email us at online@bariano.com.au
with:

The style name or link

Your size

Your preferred colour

We’ll let you know whether a restock is planned, and if not, whether a custom order may be possible.

Yes, we can customise many styles, including sizes, colours, and small design changes.

Please email us at online@bariano.com.au with your request, and we’ll check with our production team for you.

Custom orders typically take 10–12 weeks from the date your order is confirmed.

Costs depend on the changes requested and generally start from an additional $150 on top of the original RRP.

As custom orders are made specifically for you, cancellations are not available once confirmed.

Yes — we offer 25% off when you purchase 3 or more of the same dress (or dresses in similar colours).

For assistance, please email us at online@bariano.com.au
or visit your local store stylist.

Yes! Please email us at online@bariano.com.au with:

Your name

Contact number

Preferred dates/times

What you’re shopping for (styles/colours, if known)

We’ll book your appointment and ensure the right team member is ready to assist you.