FAQ

How are we affected by COVID-19?

We are doing our best to minimise any spread of the virus by making sure we have strict hygiene standards within our stores, office and warehouse. The safety of staff and customers is our priority, so until further notice, all parcels delivered by Australia post will be marked Authority to Leave to prevent as much human contact as possible. Our warehouse team has also been given strict sanitising instructions. Stay sanitised and safe, babes. x

 

How do I contact Customer Care?

Please contact our customer service department they are always happy to help with any query. Either email online@bariano.com.au or phone 1300 133 693. We are open from 9 am-5.30 pm AEST, Mon-Fri. Please note we are closed on public holidays and weekends.

 

How long does it take for you to reply to my query?

We incur high volumes of customer care in peak traffic times, but we will always endeavour to get back to you within 24 hours. This time may vary depending on public holidays and weekends.

 

How do I return an item?

Please see our Returns Page for return instructions and policies.

 

Can I return an item for a refund?

We offer refunds for full price items (paid via PayPal or credit card) or if your item is deemed faulty by the manufacturer. For more info, please see our Returns Page.

 

How do I know when you have received my return?

Returns are processed within 2 business days of being received. You will receive an email with your return information when complete.

 

How do I use a web credit/gift card/discount?

During the payment stage at the checkout, fill in the “Gift card or discount” section by copying and pasting the code attached to the your web credit/gift card. Be sure to hit "apply" once entered.

 

What payment methods do you accept?

We accept:

Visa

Mastercard

PayPal

Afterpay

Latipay

What is Afterpay & how does it work?

Afterpay means that you can have your new item immediately and pay for it in manageable chunks. Just sign up as an Afterpay customer and we'll do the rest!

Please note, to use Afterpay you must be over 18 and a resident of Australia.

Nominate the debit card or credit card you want to use and they will schedule your automatic payments for you-- ta-da! 

 

Do you ship internationally?

Yes, we ship worldwide! Please see our Shipping & Delivery section for more information on costs and delivery time. Please note though that all customs and duties taxes are the responsibility of the customer and are not covered in the shipping fee. Please see your local post office for more information on these fees.

 

What are custom fees?

Custom fees are associated with orders being sent internationally. The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, or rulings of every single country.

The price of our products does not include any duties or VAT. Our shop only charges you GST and shipping cost. If you are charged with a VAT, you need to pay it to your customs office. If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). Unfortunately, we can't calculate this for you and there is no way to pre-pay it.

If you are ever unsure of custom issues or need further information on this, please contact your local customs office for more information and they can help you further, as customs policies vary widely from country to country.

Bariano does not provide refunds to customers for failure to pay duties and taxes associated with their order.

 

Will my order arrive in time for an upcoming event/special occasion I have?

Please see our Shipping & Delivery section for detailed shipping times to your location. If you are unsure please contact us for further information. Please note we cannot guarantee delivery times due to factors out of our control, e.g. post service not running on schedule, customs delays etc.

 

How can I track my order?

Once your parcel has been dispatched and picked up by the courier, an email will be sent to you from the courier company (Australia Post or TOLL) that will provide you with a link and a tracking number that will enable you to follow your parcel.

If you have not received your tracking number within 48 hours of your order placement you may have experienced a difficulty receiving it from the courier company. Sometimes these emails can appear in your junk email inbox however if this is not the case please email us to retrieve your tracking number. Please include your order number and name.

 

Where are your stores located?

We have 5 stores based in Melbourne, Australia 

 

Our stores can be found at:

  • Chadstone Shopping Centre
  • Doncaster Westfield Shopping Centre
  • Highpoint Shopping Centre
  • Melbourne Central
  • Bridge Road, Richmond

 

Can I change my order?

If you need to make urgent changes to your order please email us with the correct changes and include your order number. Please make sure your email is sent by 10 am AEST, our we cannot guarantee any changes. If the parcel has already been dispatched changes cannot be made.

Once a payment has been received and your order is completed it is then subject to the returns policy. Please note changes to the address cannot be made once the order leaves our warehouse as it becomes the property of the courier company.

 

Can I cancel my order? 

Unfortunately, you cannot cancel your order with Bariano once it has been paid for. However, you are more than welcome to return your order, for more information on this please refer to our Returns Page.

 

The item I wanted is no longer on the website, will it be restocked?

If there is a particular item you are after but is no longer available on the website, please contact our team at online@bariano.com.au where they will inform you on whether this item will be restocked. 

 

How do I return my item? 

Please fill out the returns box on our Returns Page.

 

Can you please some similar styles for me and help me with sizing/fit?

ABSOLUTELY! that's what we're here for :) Please either email, live chat or call us!

Can I please custom order this style?

We can customise most styles (sizes, colours and even small design changes to garments!) just email us at online@bariano.com.au and we can check with production for you :)

 

 

What is the timeframe and cost for custom orders?

Time frame for custom orders is 10-12 weeks from order placing and costs depend on the change, but start at an additional $150 on top of the original RRP

 

PLEASE NOTE: with the release for COVID-19, some custom orders have been delayed. Please contact online@bariano.com.au for more details

 

 

Do you offer discounts to bridal parties? 

Yes, we do! We offer 15% off for orders of the same dress (or dresses of similar colours), of 3 or more items. For more information, please email online@bariano.com.au or ask your local stylist.

 

 

Can I customise the style or is it only what is available on the website?

We can try! Please email  online@bariano.com.au for more details

 

Can you please check if a stockist has this dress?

Unfortunately we don't have any access to what stock our stockists currently have in their store, but you can find your local stockist via our stockists' page.

 

Can you make me look like Scarlett Johansson?

Unfortunately not, but hey, a girl can dress like her. Shop new here.