Share details about your shipping policies, item returns, or customer service.If you purchased an item at full price, you may return it for an exchange, credit note, or refund within 14 days of delivery.

To be eligible for a return:

The item must be unworn, unwashed, and in pristine condition.

No makeup, fake tan, perfume, or marks may be present.

All tags and security ribbons must still be attached.

Proof of purchase is required.

Discount codes, VIP offers, and flash promotions do not classify a full-price item as “sale” — these items remain eligible for a refund.

Please note: For hygiene reasons, earrings and shapewear cannot be returned, even if purchased at full price, unless required by Australian Consumer Law due to a proven fault.

Sale Items (up to 49% off):

Items purchased on sale are not eligible for refunds, but you may return them for:

Exchange, or

Store credit (valid for 12 months)

Final Sale Items (50% Off or More):

These items cannot be returned, exchanged, or credited:

Items marked 50% off or more

Earrings

Shapewear

Sample items

Mystery deals

Gift cards

If you believe your item is faulty, please email us at online@bariano.com.au within 14 days of delivery with photos and a description of the issue.

If the item is confirmed to be faulty, we will offer:

A repair

A replacement

Or a refund (if repair or replacement isn’t possible)

This process is in line with your rights under Australian Consumer Law.

Bariano will exchange or credit full priced items within 14 days of purchase. Provided the garment is original condition, unsoiled, unworn, all tags attached, with proof of specific purchase. Bariano does not offer changed of mind refunds.

Our products come with Consumer Guarantees that automatically apply under the Australian or New Zealand consumer Law.

In the event of an unexpected fault Bariano will provide a replacement or repair at no extra cost to the customer.

Final sale and outlet items are ineligible to be returned or exchanged due to change of mind.

Share details about your shipping policies, item returns, or customer service.Store Credit:

Valid for 12 months

Redeemable online or in-store

Cannot be transferred, exchanged for cash, or extended after expiry

Must be used with the same email address it was issued to

Returning Items:

To be accepted, items must be:

In their original condition

Unworn, unwashed, and free of marks

With all original tags and security ribbons attached

Returned in protective packaging

We cannot accept returns that are worn, damaged, or missing tags.
Please note: our warehouse is not open to the public — all returns must be mailed.

All Bariano goods come with guarantees under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

Colours may vary slightly due to lighting or screen differences. Returns are not accepted for minor colour variations.

If you’re unsure about a colour, please email us at online@bariano.com.au
before purchasing, and we’ll be happy to assist you.

Pre-orders cannot be cancelled once placed.
Return eligibility follows the standard returns rules once the item has been received.

Please make sure your shipping address is correct at checkout. We can’t guarantee address
changes after an order is placed.
If a parcel is returned due to an incorrect or incomplete address, additional shipping fees
may apply.

If you used a VIP code, coupon, or flash promotion, and the item was still considered full price (not marked down on the product page), it remains eligible for a refund within 14 days of delivery, provided it meets our return conditions.

In other words, a promo code does not change a full-price item into a “sale” item.

Online purchases must be lodged through our Returns Portal.

Once submitted, you’ll receive a return authorisation along with instructions for sending your item back.

Please ensure you:

Lodge your return within 14 days of delivery

Post the item back within the return window

In-store purchases must be returned to the same store where they were purchased.

If you’re unsure which option applies to your order, please email us at online@bariano.com.au and include your order number.

First, please check your junk or spam folder, as return emails can occasionally end up there.

If you still cannot locate it, please email us at online@bariano.com.au with:

Your full name

Your order number

We’ll resend the return details and help you get it sorted promptly.

Once your return arrives at our warehouse, please allow:

Up to 3 business days for our team to inspect and process your return, then issue your refund or store credit

Up to 5 business days for exchanges to be processed and dispatched (from the time your return is received and approved)

During sale periods, processing may take slightly longer, but we always aim to finalise returns as quickly as possible.

Items that are 50% off or more, sample items, and mystery deals are final sale and cannot be returned, exchanged, or credited.

For hygiene reasons, earrings and shapewear are also not returnable.

Your rights under Australian Consumer Law still apply if an item is faulty.

We currently accept:

Visa

Mastercard

PayPal

Afterpay

Afterpay allows you to buy now and pay later in installments. You’ll receive your item immediately, and Afterpay will schedule automatic payments from your selected debit or credit card.

Please note:

You must be 18 years or older

You must meet Afterpay’s eligibility requirements

If you return an order, Afterpay repayments cannot be cancelled by us. However, once your return is approved, we will issue your refund or store credit.

We don’t have live access to our stockists’ in-store inventory.

To find a stockist near you, please visit our Stockists page.

If you’d like, you can also email us with the style name, colour, size, and your location. We’ll do our best to point you in the right direction, but please note that availability is ultimately managed by each stockist.

Sometimes restocks are available, and sometimes they are not — it depends on the style and production schedule.

Please email us at online@bariano.com.au
with:

The style name or link

Your size

Your preferred colour

We’ll let you know whether a restock is planned, and if not, whether a custom order may be possible.

Yes, we can customise many styles, including sizes, colours, and small design changes.

Please email us at online@bariano.com.au with your request, and we’ll check with our production team for you.

Custom orders typically take 10–12 weeks from the date your order is confirmed.

Costs depend on the changes requested and generally start from an additional $150 on top of the original RRP.

As custom orders are made specifically for you, cancellations are not available once confirmed.

Yes — we offer 25% off when you purchase 3 or more of the same dress (or dresses in similar colours).

For assistance, please email us at online@bariano.com.au
or visit your local store stylist.

Yes! Please email us at online@bariano.com.au with:

Your name

Contact number

Preferred dates/times

What you’re shopping for (styles/colours, if known)

We’ll book your appointment and ensure the right team member is ready to assist you.