If you're looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you.
At Bariano, if you’re not 100% happy with your item, you can return it for a credit note or exchange. You can return any item in their original condition within 30 days of the date you received your order. The cost of returning your order is the responsibility of the customer.
To return an Online Purchase, please fill out the returns e-form at the bottom of the page.
Note: Please write your order number on the front of the parcel.
Your items don't need to be in the original box or bag as long as they're securely packaged. However, before returning your item, please make sure it meets the following criteria:
- Claims must be made within 30 days.
- Do not return the goods unless your product has all tags intact, unworn and no make-up stains.
- Returned goods must be sent by registered post with insurance.
- Bariano will not be liable for losses during postage.
- Bariano does not pay for postage of returned items or replacement items.
- Goods must not be worn. Bariano has the right to refuse a return for credit or exchange if it is not in re-sellable condition. Bariano also will not accept the return if there are signs to suggest that the item has been worn, e.g. soiled, makeup stain or odour.
- You can only exchange for a different size/colour in your current purchase or for an online credit note. We do not refund due to change of mind or size issues. Credit notes are valid online for 1 year from issue.
- Pre orders can only be cancelled for a credit note.
- Item such as jewellery, undergarments and beauty products cannot be returned for hygiene reasons.
If you would like to exchange your item, please contact our lovely customer care team first at firstname.lastname@example.org so that they can ensure they have the item in stock and can hold it for you, to avoid disappointment.
RETAIL OUTLET PURCHASES
- Bariano will happily exchange or offer store credit within 7 days of purchase, provided the garment is returned in original condition (unsoiled, unworn, tags attached)
- Bariano does not offer change of mind refunds.
- All sales on discounted items are final and may not be returned for exchange or store credit.
- For hygienic reasons, accessories cannot be exchanged or refunded.
- Retain original receipt as proof of purchase.
- Bariano will only refund when the product has been deemed faulty after an assessment by head office with a major fault.