To be accepted, items must be:

In original condition.

Unworn, unwashed, and free of marks.

With all original tags and security ribbons attached.

Returned in protective packaging.

We can’t accept returns that are worn, damaged, or missing tags.

Please note that our warehouse is not open to the public — returns must be mailed.

If you purchased your item from a Bariano retail store, the following return policy applies:

Full-priced items: Eligible for exchange or in-store credit within 7 days of the purchase date.

Sale items: Eligible for an exchange to the same style in a different size only, subject to availability.

Final Sale items (50% off or more): Items discounted by 50% or more are considered Final Sale and are not eligible for return, exchange, or refund for change of mind.

In-store credit:

is issued only for purchases made in-store.

can only be redeemed at the original Bariano store of purchase.

cannot be redeemed on www.bariano.com.au.

is not transferable between stores, business entities or websites.

is valid for 12 months.

cannot be exchanged for cash or extended after expiry.

Custom orders are specially produced for each customer in Bariano's standard size range. They are made to order, not made to measure, and alterations may be required to achieve your desired fit.

By placing a custom order, you acknowledge and agree that:

All custom order sales are final and are not eligible for cancellation, return, exchange or refund for change of mind, incorrect size selection, colour selection or event cancellation.

You are responsible for selecting the correct size and colour before your order is placed.

Due to fabric dye lots, lighting and manufacturing variations, the final garment colour may vary by up to 10% from in-store samples or display garments. For bridal parties, we recommend ordering the full set together, as fabric colours may vary slightly between production batches.

Once your garment has been collected or delivered, Bariano is not responsible for any alterations or modifications carried out by a third party.

Any concerns regarding your custom order must be reported to Bariano within 7 days of receiving or collecting your garment.

Nothing in these terms excludes or limits your rights under the Australian Consumer Law.

An $18 restocking fee applies to all approved returns, including refunds, exchanges, and online credit, unless the return is due to a confirmed manufacturing fault or is otherwise required under Australian Consumer Law.

Full-priced items are eligible for an exchange, online credit, or refund if returned within 7 days of receiving your order.

Items discounted by up to 49%, including Promotional discounts, VIP discounts and discount codes. may be returned for:

Exchange

Online Credit

Nothing in these terms excludes or limits your rights under the Australian Consumer Law.

Items discounted by 50% or more:

Clutches

Earrings

Shapewear

Sample items

Mystery deals

Gift cards

If you believe your item has a manufacturing fault, please submit a request through our return portal within 7 days of receiving your order, including clear images and a description of the fault.

If a manufacturing fault is confirmed, Bariano will provide an appropriate remedy in accordance with Australian Consumer Law, which may include:

repair.

replacement.

refund (where repair or replacement is not available).

If you believe your item is faulty or does not meet the consumer guarantees under the Australian Consumer Law, please contact online@bariano.com.au within 7 days of receiving your order. We will assess the item and, where required by law, provide an appropriate remedy, which may include a repair, replacement or refund.

We make every effort to display our products as accurately as possible. However, colours may vary slightly due to screen settings, device displays, photography, lighting conditions and fabric dye lots.

Minor colour variations are not considered a fault and are not eligible for return or exchange for change of mind.

If colour is important to your purchase, we recommend contacting us at online@bariano.com.au before placing your order. Our team will be happy to provide additional information or photographs where available.

Before your pre-order is dispatched, it cannot be cancelled or amended once it has been placed.

Once your pre-order has been delivered, it is eligible for a return in accordance with Bariano's standard return policy. Full-priced pre-order items may be returned within 7 days of delivery for an exchange, online credit, or refund, provided they meet our return conditions.

Please note the following terms and conditions apply to all made-to-order purchases:

Full payment is required before production can commence.

An invoice will be issued prior to production.

Production begins only once payment has been received.

Standard production timeframe is approximately 10–12 weeks. Please allow an additional 1–2 weeks for shipping, as courier delays are outside Bariano's control.

Made-to-order garments are produced according to Bariano's standard size chart and are not made-to-measure.

Once production has commenced, no changes or cancellations can be made, including style, colour, size, or shipping details.

All made-to-order purchases are final sale and are not eligible for return, exchange, refund, or online credit for change of mind, incorrect size selection, or event cancellation.

We recommend checking the size guide carefully before placing your order. Alterations may be required to achieve your desired fit and are at the customer's expense.

While every effort is made to match the product images, slight variations in fabric dye lots, trims, or embellishments may occur due to the handmade nature of the garment.

Any customs duties, taxes, or import charges for international orders are the responsibility of the customer.

Once your gown has arrived at our warehouse, we'll notify you before dispatching your order.

Before placing a made-to-order request, we'll ask for your event date and measurements to ensure the estimated production timeframe is suitable.